FAQ's
Questions & Answers!!!
PLEASE READ THIS BEFORE YOU START THE ENROLLMENT PROCESS TO BECOME A VIRTUAL CALL CENTER AGENT!!!
Q. What type of work would I actually be doing?
A. The type of work you will be doing from your virtual home office as a Virtual Home Agent will be to receive and service "inbound' customer service and support calls for major companies. Online training and certification classes will be available through our client and requires a certification fee to be paid.
Q. What type of computer or other equipment will I need?
A. Some of the equipment you will need to conduct business on a day-to-day basis is a computer, a dedicated land line telephone line, a telephone headset and a "wired" high speed internet service. As an independent contractor you will also be responsible for maintaining your own equipment.
Please note: You may be required to service using a land line telephone. VOIP telephone and wireless internet connections may not be allowed by some of our clients.
Q. Will I be an employee of M.R.T. Business Solutions, LLC?
A. No. You will not be an employee of M.R.T. Business Solutions, LLC, you will be an Independent Contracted Agent working from your home office. You will receive an IRS 1099 from M.R.T. Business Solutions, LLC. at the end of the year to file your taxes. Therefore, no taxes will be deducted from your paycheck.
Q. Who determines which company I will provide service to or which certification class I can take?
A. You do! New client opportunities are posted regularly. You will choose which client you want to service, based on the type of business, the amount of service hours required and the pay rate or performance incentives offered. Upon completion of your certification training and you will provide service via telephone, chat and/or email support. Remember, YOU decide which client you will be servicing by completing the required online certification training.
Q. If I enroll in a certification class and drop the class or if the class is canceled do I get a refund?
A. The average cost to enroll in client certification training may range from $19.00 up to as much as $249.00 based on the client opportunity. Unfortunately refunds are not provided once you have paid for a class. Sometimes, based on the reason the class was canceled or dropped you may be provided a "Voucher" to apply toward the cost of a future class. Please be advised, vouchers normally expire three to six months from the date of issue, so you will need to apply the voucher as payment toward another certification class before the voucher expiration date.
Q. Are there any physical requirements and does it matter what state I live in?
A. There are no physical requirements. We are a Virtual Services Corporation based out of North Carolina, but you are not required to live in the state of North Carolina. With that being said, there are a few states in which we do not provide support service from at this time.
Unfortunately, M.R.T. Business Solutions, LLC has made a business decision to not support the provision of services from the following areas:
- Massachusetts
- Maryland
- California
- Connecticut
- Oregon
- New York
- Wisconsin
- Any country outside of the United States
You will be unable to provide service to our clients if you reside in any of the above listed areas. If you currently live in one of the areas listed above and your state of residence changes in the future please contact us.
Thank you for your interest in becoming a remote Call Center Agent with M.R.T. Business Solutions, LLC we look forward to working with you in the future!
Q. Will I be allowed to service calls for more than one client?
A. Yes. A few things to consider, each client will have a minimum number of hours you will have to commit to. Therefore if Client #1 requires you to work a minimum of 15 hours per week and Client #2 requires a 25 hour week minimum how many more hours per week will you be able to handle?
Please note: Not all clients we provide service to offer full-time hours (40+ hrs wk) so please consult with us before choosing a specific client to service.
Q. What type of companies will I be working with?
A. We are not allowed to list specific company names, they will be provided once you have completed your online enrollment and have access to the Arise Portal.
Some of the companies our agents provide virtual services to include...
Wireless Services,
Tax Preparation,
Utility Companies,
Major Retail Chains,
Roadside Assistance,
Resort Hotels & Travel,
Cruise Ships & Travel,
Website & Chat Support,
Recreation & Theme Parks,
Online Retail & Office Products
Sales and other misc. service companies.
Q. Why should I become a member of M.R.T. Business Solutions?
A. This is a very unique opportunity to become associated with an organization that can assist and support you in setting up and operating your virtual work at home office on a day-to-day basis. Our mission is to provide systems, resources and support to help you setup, operate and succeed with a virtual work-at-home office. As a Virtual Call Center Agent of M.R.T. Business Solutions, we will walk you through the entire process of getting started, training, certifications, system requirements, hardware and software. We will also recommend which clients may be best suited for you, mentor and coach you as needed to insure you become a successful Virtual Call Center Agent. We look forward to helping you become a successful Virtual Call Center Agents!
Q. Do you require a credit check or run a background check?
A. There is a national background check required. Our clients are looking for professionals with a high level of integrity, therefore all applicants must successfully pass the background check before completing the enrollment process.
The Background Check for potential Client Support Professionals (CSP) in the Admissions process will include, but may not be limited to:
Multi-State Criminal + Sex Offender Search
SSN Trace + Past Address History Verification Report
A County background check report for each of the addresses associated with
the Potential CSP over the last 7 years. This address history is included in the
SSN trace + Past Address history report
The background check is conducted by a third party vendor. There is a $9.99 cost for your background check. The background check is not a credit check, so your credit history may not be a factor during the Arise enrollment process.
Q. How long is the online training and will I get paid during training?
A. Your online client certification training will run anywhere from 10 days up to 45 days, depending on which client you will be working with. The online classes usually run 4 hours per day and are normally held on weekdays only. You will not be paid during certification training , but some of our clients may offer certification performance incentives of up to $350.00 once you have qualified and have completed certain requirements.
NOTE!!!!!! M.R.T. Business Solutions incentive is to reimburse your training fee after 90 days of working for the client. Once you complete your training and receive your official certification notice you will normally begin working within 48 to 72 hours after you are certified. Payroll Direct Deposits for production service will post to your bank account on the 15th and 30th of each month based on the guidelines below. In addition, Earning Statements will be emailed on the day prior to direct deposit posting.
Example #1: If you provide service between the 1st through the 15th of the month, the pay cycle does not end until the 15th. At that time the client has to process all the service revenue and pay Arise, which takes a few days. Next Arise has to process and pay M.R.T. Business Solutions, which is normally around the 23rd or 24th. Finally our payroll dept and our bank needs time to process and deposit to your bank. Therefore, if you provided service anytime between the 1st through the 15th of any month you will receive your direct deposit around the 29th, 30th or 31st of that month. The same process applies when you service between the 16th and the 30th.
Example #2: If you provide service between the 16 through the 30th of the month, the pay cycle does not end until the 30th. At that time the client has to process all the service revenue and pay Arise, which takes a few days. Next Arise has to process and pay M.R.T. Business Solutions, which is normally around the 9th or 10th. Finally our payroll dept and our bank needs time to process and deposit to your bank. Therefore, If you provided service anytime between the 16th of the month through the 30th you will receive your direct deposit around the 14th, 15th or 16th of the following month.
Q. Why do I have to pay for the certification classes to get this job?
A. WE DO NOT OFFER JOBS OR HIRE EMPLOYEES.
This is a business opportunity for you to work at home as a virtual call center agent. This means you will be working as an "Independent Contract Agent", not an employee. Your status as an independent agent means that you will actually be operating as "your own business"; contracting your services to our business as an independent contract agent. You will receive your service revenue (earnings) on the 15th and 30th of each month through our bank direct deposit. You will also receive your IRS form 1099 at the end of the year showing your total earnings for IRS tax reporting.
Remember, as with any business there will always be some initial start-up costs for things like office equipment, your computer, phone lines, internet service and training.
If you wanted to attend a trade school, such as a beauty college or a real estate certification program, you would expect there would be costs associated with certification class or enrollment. This will also be the case with our client sponsored certification classes which will normally run from ten days of training up to six weeks of live online instructor lead training. Certification cost will vary. Certification classes start as low as $19.95 based on the class you select. All certification classes are online live instructor lead client certified training programs. One you complete the certification training and are "certified" you will normally begin working within a few days.
Q. What are the membership fees I will be charged as a member of M.R.T. Business Solutions, LLC?
A. OUR CONTRACT AGENTS ARE "MEMBERS" NOT EMPLOYEES!
Membership has it's privileges... In this case, as a member of M.R.T. Business Solutions you will be allowed to service fortune 500 companies through our company!
Once you complete your certification training through our client's platform you can begin service. Your membership fee will be charged only to the service cycles where you have earned service revenue. During any service revenue cycle where you have not earned ANY service revenue your membership fee for that service period will be waived.
The membership fee is $39.75 per service cycle and is broken down as follows: Independent Contract Agent Membership Fee $20.00 and Client Platform Fee $19.75.
As a member of M.R.T. Business Solutions you will be provided access to our client's platform allowing you the ability to view and enroll in a client certification opportunity of your choice. For administrative support and service revenue payment processing we will be your liaison between you and the client. All technical support issues will be handled through our client. You will always have the option to work through our company or leave our company to contract directly with our client Arise Virtual Solutions.
Q. . How much money can I earn as a work from home call center agent if I do not become an Arise IBO?
A. The range of service revenue earned may range from $9.00 to $16.00 per hour, but may actually be pay on a "per minute rate" or a "per call rate" for time you spend servicing customers. The range listed above is an average based on historical per minute or per call rates and possible incentives paid to our contracted agents by our client. The rate of compensation you receive will be based on our client's actual contracted rate of service revenue offered, as outlined in the client's Statement of Work (SOW) agreement once you have been certified for a specific opportunity.
Consider the following...
You will have no commuting time, no cost for gas, you'll save money from not buying lunches or paying for dry cleaning; not to mention the reduced risk of a car accident while commuting to and from work each day, reduced vehicle maintenance and fewer miles added to your vehicle every day. High miles on a vehicle WILL decrease the value of your vehicle. Best of all, you choose the number of hours, the time of day, the days you want to work and most important, the days you don't want to work!**** THIS IS NOT AN OFFER OF EMPLOYMENT". **** WE OFFER OPPORTUNITIES TO ENTER INTO A "INDEPENDENT CONTRACTOR RELATIONSHIP" WITH M.R.T. BUSINESS SOLUTIONS, LLC. NOTICE: BEFORE YOU CAN BE OFFERED A CONTRACTOR AGREEMENT THROUGH M.R.T BUSINESS SOLUTIONS, LLC YOU WILL NEED TO CONTACT ARISE VIRTUAL SOLUTIONS AND BECOME CLIENT CERTIFIED BY ARISE. INFORMATION POSTED ON OUR WEBSITE OR IN OUR EMAILS "DO NOT IMPLY AN OFFER OF EMPLOYMENT". IF YOU ARE ACCEPTED BY US AS A CONTRACTOR WE CANNOT GUARANTEE ANY SPECIFIC WORK ASSIGNMENT OR THAT YOU WILL BE OFFERED A CONTRACT.